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Lola's had the brand.
We built everything
else.

Lola's had been selling cupcakes since 2018: train station kiosks, loyal regulars, a product genuinely worth talking about.

What they didn't have was a digital presence to match. We built one from scratch, then built a proper growth engine around it.

google.com/search?q=birthday+cupcakes+london
About 142,000,000 results (0.38 seconds)
L
lolas.co.uk
https://lolas.co.uk › birthday-cupcakes
Birthday Cupcakes London: Free Next Day Delivery | Lola's
★★★★★ 4.9 · 2,847 reviews
Order gorgeous birthday cupcakes online. Beautiful designs, personalised messages, delivered across London & UK next day...
G
Google Shopping
Cupcakes London: Delivered Tomorrow
Premium cupcake delivery across London. Same-day and next-day options available...
B
buzzfeed.com
Best Birthday Cupcakes in London 2024
We tried 12 bakeries across the capital to find the very best birthday cupcakes...
Lola's Cupcakes website
11,000+
Page-one Google rankings
At peak, terms that Lola's didn't rank for at all when we started.
#1
Google ranking
Personalised cakes, vegan cakes and more. Up from page 2+.
700%
Google Ads ROAS
From zero paid spend at the start of the engagement.
£100K+
Email automation revenue
Generated annually from automated flows built once.

Strong foundations.
No strategy to build on them.

Lola's already had organic visibility and a loyal following — but no paid search, no email programme, and no content strategy. Competitors were capturing searches they could have owned, and hundreds of thousands of potential visitors were going elsewhere.

Before Dexter Media 12 months
Lola's organic keyword visibility, before Dexter Media

What actually happened

Measured across the full engagement: SEO, paid search, email, and digital PR. Every number is real, verified, and reflects what actually happened.

11,000+ Page-one Google rankings at peak
#1 Google ranking: 'birthday cupcakes london'
700% Increase in paid search revenue
0 150K Peak Start Now
Non-branded organic click growth · annual trajectory · ongoing engagement since 2018
Page-one Google rankings
None
11,000+
At peak
At peak, Lola's held over 11,000 page-one rankings, with more than 3,500 in positions 1–3.
Organic traffic by content vertical (relative share)
Birthday
Highest
Branded
Strong
City delivery
Strong
Gifting
Growing
Occasion
Solid
Google Ads ROAS
£0 spend
700%
From zero
Scaled incrementally, spend only increased when the return at each level had already been proven. Disciplined growth means the ROAS held as the account grew.
Campaign structure: relative revenue contribution
Google Shopping
Primary
Search campaigns
Core
Performance Max
Support
Email automation revenue
No programme
£100K+
2024 alone
Three automated sequences, no ongoing management. Each returning customer acquired through email reduces the effective cost of the paid channel, a dynamic that improves as the list grows.
Google AI Overview
Not featured
#1
Multiple terms
Lola's now appears in Google's AI overview results at position one for key birthday and gifting searches, a visibility channel that didn't exist two years ago, and one that most competitors haven't adapted to yet.
HOW WE DID IT

The channels that drove growth

Lola's had none of these when we started. Scroll down to watch each channel come to life: exactly what we built and what it returned.

SEO · 01
11,000+
Page-one Google rankings at peak

We mapped the full search opportunity across gifting, occasion, and delivery intent, then built the technical foundation and content to own it. City-by-city landing pages extended Lola's reach nationally for the first time. Occasion-specific pages captured birthday, wedding, and corporate gifting at the moment of highest purchase intent. The result is an organic channel that compounds continuously, entirely without paid spend.

Technical SEO Keyword research City landing pages Occasion content Schema markup
300K 150K 0 2018 Now
Google Ads · 02
700%
ROAS: return on every £1 of ad spend

Gifting buyers and everyday buyers behave differently: different search terms, different consideration windows, different price sensitivity. We built separate campaigns for each, with dedicated bidding strategies and landing pages matched to intent. Every increase in spend was justified by the return before it happened. Now the account generates hundreds of thousands in annual revenue, and essentially runs itself.

Google Shopping Search campaigns Performance Max Audience segmentation
Investment
£1
Return
£7
Google Shopping
60%
Search
40%
Annual revenue
Hundreds K+
Email Marketing · 03
£100K+
Email automation revenue annually

The highest-performing email flows weren't newsletters; they were triggered by behaviour. A customer who bought a birthday cake twelve months ago is almost certainly buying another one this year. We built automation that finds those people and puts Lola's in front of them at exactly the right moment. Once live, the sequences require no ongoing management; they simply keep earning.

Birthday flows Post-purchase series Win-back campaigns Lifecycle segmentation
Digital PR · 04
#1
Google AI overview: gifting and cake search terms

Every national feature simultaneously earns a high-authority backlink that compounds SEO value, and puts Lola's in front of a new audience at the moment they're searching for gift ideas. Time Out, the Evening Standard, The Independent, and consistent placement in gifting guides and top-10 lists across the national press. That sustained coverage pushed Lola's into Google's AI overview: the position above every organic result on the page.

National press outreach Gifting guide placement Top 10 features AI overview optimisation
TO
Time Out
Gifting guide · Feature
ES
Evening Standard
Top 10 cupcakes in London
IN
The Independent
Best birthday cake delivery UK
+
Multiple gifting guides
Ongoing placements · seasonal
Lola's now appears in Google's AI overview results for key search terms, the most prominent position in modern search, above all organic results.
THE FULL PICTURE

How we built it

The order mattered as much as the channels themselves. Each one was chosen for what it would unlock for the next, and each phase tells a different part of that story.

Phase 01
SEO
Building the non-branded footprint
Phase 02
Google Ads
Paid search from a standing start
Phase 03
Email
Lifecycle automation that earns its keep
Phase 04
Digital PR
National press and AI visibility
Phase 05
SEO
Content at scale: occasion and city
SEO + Content

Why SEO had to come first

2018 onwards
10
UK cities with dedicated delivery pages, built before paid search launched

SEO doesn't return quickly. That's precisely why we built it first. Every technical fix, every piece of content, every earned backlink compounds over time, but only if you start early enough for the compounding to matter.

We needed a strong organic foundation in place before paid search launched. Without it, every pound spent on ads would be working harder than it needed to, with no organic floor underneath. Starting with SEO meant that by the time we were ready to scale paid, the ground was already moving in our favour.

Technical SEOKeyword research City landing pagesOccasion content Schema markup
Google Ads

Revenue while organic built momentum

Profitable from month one
Month 1
First profitable campaign: return justified before spend increased

Organic SEO takes 12–18 months to build meaningful traffic. The business needed revenue in the meantime. Paid search gave us that, but we scaled it with discipline: every increase in spend had to be justified by the return already proven at the current level.

This approach kept the account profitable from the first month and gave us something equally valuable: conversion data. Which audiences buy, which products over-index, which search terms signal real purchase intent. That data fed directly back into the SEO strategy already in progress, the two channels sharpening each other.

Google ShoppingSearch campaigns Performance MaxAudience segmentation
Email Marketing

Turning buyers into repeat customers

Built once, runs indefinitely
£45K
Birthday flow revenue alone: the single highest-performing automated sequence

By the time we launched email, the paid and organic channels had built a real customer base. That's the prerequisite email needs to work. A list of people who have actually bought from you, with purchase history you can act on.

Email changed the economics of the paid channel. Every customer who returned organically through an automated flow was one fewer who needed to be re-acquired through paid ads. The acquisition cost of a returning customer is effectively zero. At scale, that shift matters, and it compounds with every new customer the other channels bring in.

Birthday flowsPost-purchase series Win-back campaignsLifecycle segmentation
Digital PR

Authority that money can't buy

Ongoing
12+
National press features placed: gifting guides and top-10 lists

We didn't launch PR first because it would have been harder to land. By the time we approached national publications, Lola's had real credentials: SEO rankings, genuine customer reviews, a proven product. Journalists have limited patience for stories that aren't already proven. We waited until the story wrote itself.

The timing mattered in another way too. Press coverage earns backlinks, and backlinks compound SEO value, but only when there's an existing SEO foundation for them to strengthen. Running PR in year three rather than year one meant every link landed on a technically sound site that was already ranking, and pushed it further rather than starting from scratch.

National press outreachGifting guide placement Top 10 featuresAI overview optimisation
SEO

Content at scale: occasion and city

Ongoing
100K+
Annual birthday page visitors from Google & AI

With all four channels running and a strong technical foundation in place, we turned to scale. The question shifted from "how do we rank?" to "how many high-value searches can we own?" Birthday cake pages now attract hundreds of thousands of visitors per year from Google and AI. City delivery pages bring in tens of thousands more.

This is where the compounding effect becomes visible. Each channel strengthens the others: paid data informs which content to build, press features elevate domain authority, email brings customers back to pages that then rank higher because of engagement signals. The result is hundreds of thousands of non-branded clicks annually, a volume that would have taken years to reach if we'd built any of this in a different order.

Birthday contentCity delivery pages Occasion pagesNon-branded growth
Phase 1 of 5
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